A Competency Model for Customer Representatives in Agile Software Development Projects

In agile software development projects, customer representatives (CRs) are assigned by their business departments to work alongside the information systems development (ISD) for the duration of an agile project. Ideally, a CR should be co-located with the ISD team. The full article describes a competency model for effective CRs developed by the authors following interviews with agile development teams (no such competency model previously existed). The model comprises 10 competencies grouped within three competency areas. The model can be used by organizations to ensure that CRs have the competencies to perform the 11 CR activities identified by the research.